Brightroam Refund Policy
Order Cancellation
Any SIM card or handset order may be cancelled before 3 pm EST on the same day that it was
placed. Cancellations are accepted only on orders that have not shipped. If the
order has shipped, then the order cannot be cancelled; the customer must apply
for a refund.
Service Cancellation
The customer may discontinue their service at any time at no charge. The SIM card should be
destroyed by the customer.
Refunds
Customers may return a SIM card or handset for a full refund OR replacement product if:
- The service or handset is unused and as originally packaged;
- The refund application is made within 7 days of the original order;
- The customer is responsible for return shipping costs;
- A $15 restocking fee is charged if a replacement product is not ordered.
Warranty
SIM Cards are tested prior to being shipped. We will make every reasonable effort to resolved usage problems, up to and including a replacement SIM card at no charge.
- New Handsets: defective handsets will be replaced free of charge up to 12 months from the date of order.
- Refurbished handsets: defective handsets will be replaced free of charge up to 3 months from the date of order.
Note: We will only ship replacement SIMs and handsets free of charge within North America. All other locations are at our discretion and may be charged to the customer.
Note: The warranty does not cover misuse, unauthorized repairs, damage from water or wear and tear from normal use.
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