Brightroam Refund Policy
Order Cancellation
Customers may cancel their order provided they do so within 7 days of purchase
and have not used the service. Customers who cancel their order will receive a
credit less shipping fees and a $15 restocking fee.
These refunds will be issued after Brightroam reviews all usage on your account.
This review will take several weeks as we wait on call details from our carrier
partners which can take up to 30 days for us to receive.
Customer's who have used the service or do not cancel within 7 days of purchase
will not be able to cancel their order.
Refunds
Customers must contact Technical Support directly while traveling in order to be
eligible for a refund. If a call back is required the customer must provide
Brightroam Technical Support with a contact number that they can be reached at
in order to be eligible for a refund.
If you do not contact Technical Support (which is available 24/7) during your
travel period to report your issue, and only contact us after your return,
refunds will be at Brightroam's discretion, as problems often cannot be
verified or corrected once the customer has returned from their trip.
Brightroam will not be responsible for issues arising from user error if the
customer has not contacted Technical Support.
Refunds will not be made for airtime usage. In circumstances where a customer's
usage is covered by an airtime credit and they are entitled to a full refund
less airtime usage, airtime will be charged at the "standard minute" rate
specific to the rate plan chosen.
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